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Inbound Sales Representative Associate-Voice at Accenture - ApplyBlast

Inbound Sales Representative Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Junior

0 applicants

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About this role

An Inbound Sales Representative Associate at Accenture manages customer queries, handles escalations and complaints, and resolves issues within Service Level Agreements (SLAs). The role involves delivering personalized support to employees, customers, and vendors via phone, email, and chat within the Next Generation Customer Operations framework. This position requires strong communication skills and the ability to work flexible shifts to cater to the US region.

Responsibilities

Resolve customer queries and handle escalations within SLAs
Manage complaints from dissatisfied customers with best resolutions
Interact with employees, customers, and vendors via multiple channels
Ensure seamless and personalized interactions during support calls
Submit fault and complaint reports accurately and timely

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.