Incident and Change Manager, CP2

The Incident and Change Manager at Bell supports enterprise customers within the Business Markets team by managing day-to-day service assurance and resolving complex technical issues. This role ensures the smooth execution of network changes and major incident resolutions while maintaining high service levels across Voice, Data, and IoT environments. It involves acting as a single point of contact for escalations, leading root cause analyses, and collaborating with stakeholders to optimize customer experiences.