Incident Communication Manager

New Relic

3 months ago

3.5 on Glassdoor

Dublin, Ireland

Hybrid

Full Time

Manager

0 applicants

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About this role

The Incident Communication Manager is the primary contact for planned and unplanned service interruptions, responsible for leading customer-facing communications and protecting company reputation during events. This role sits within Global Technical Support and acts as an operational anchor and trusted liaison across teams to maintain clarity and trust during incidents. The position supports scaling processes and continuous improvement of incident communications and reporting.

Skills

About New Relic

newrelic.com

New Relic is a cloud-based, all‑in‑one observability platform (New Relic One) that helps engineers monitor, debug, and improve their entire software stack. It combines APM, infrastructure and container metrics, distributed tracing, logs, dashboards, alerts, and many integrations into a single UI and query language, with Quickstarts that make instrumentation fast. Offered as SaaS with a free tier (no credit card required), New Relic is built for developers and operations teams to accelerate troubleshooting, optimize performance, and gain end‑to‑end visibility across services and cloud environments.