Incident Manager - Advisor I

The Incident Manager - Advisor I at Fiserv plays a central role in protecting the availability, stability, and resilience of critical services within a high-availability technology environment in the payments industry. This position leads the end-to-end coordination of critical incidents, connecting multiple technical teams and stakeholders to accelerate containment, recovery, and secure service restoration. The role ensures clear communication during high-severity situations, focusing on business impact, customer experience, and SLA compliance, while contributing to the continuous improvement of incident management through observability, governance, automation, and AI.