Incident Manager – DSCSA War Room

The Incident Manager – DSCSA War Room serves as the single point of command during DSCSA-impacting incidents, leading real-time triage, escalation, and cross-functional coordination. This role partners with business operations, IT, and external vendors within the ITSM and Major Incident Management framework to drive rapid resolution and continuous improvement. The position ensures effective executive communication and operational stability during events impacting serialization, data exchange, and supply chain processes.