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2002 United Services Automobile Asn
The Incident Manager Senior at USAA serves as the operational bridge between the Service Desk, Availability Command Center, and Technology Support teams, overseeing incident triage, escalation, and resolution within an ITIL-aligned framework. The role monitors service health, manages communications during major incidents, and drives continual service improvement to enhance reliability and reduce business impact.
Headquarters
San Antonio, Texas, United States
Company Size
10001+ employees
Founded
1922
N/A
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for 2002 United Services Automobile Asn.
12% above the average for this role