Incident Manager
Duck Creek Technologies(1 month ago)
About this role
The Incident Manager at Duck Creek Technologies oversees incident response for the company's SaaS insurance platform, ensuring operational resilience for property and casualty solutions. The role is part of the Application Support Management Team within a flexible-first, cloud-based environment. It supports 24x7 operations and collaborates across technical and business stakeholders.
Required Skills
- Incident Management
- Crisis Management
- Root Cause Analysis
- Communication
- Stakeholder Management
- Monitoring
- Alerting
- Cloud Infrastructure
- DevOps
- ITIL
Qualifications
- Bachelor's Degree in Computer Science or Information Systems
- ITIL Certification
- Incident Management Certification
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