Ericsson
The Incident Manager oversees the end-to-end incident lifecycle to ensure timely service restoration with minimal business impact. This role involves coordinating technical teams, managing stakeholder communications, and driving service recovery during critical incidents. The position also requires technical competence to lead recovery efforts and support troubleshooting during high-impact outages.
Ericsson is a Swedish multinational telecommunications company that designs, builds and operates mobile and fixed broadband networks and sells related equipment and services to carriers and enterprises. Its offerings span radio access networks (RAN), 5G core and transport, cloud‑native software, OSS/BSS, managed services, private networks, and IoT solutions, with a strong emphasis on 5G deployment and network automation. Ericsson combines hardware, software and professional services to support large‑scale network rollouts, optimization and operation worldwide. It is a major contributor to telecom standards and R&D, widely chosen for its global scale, patent portfolio and carrier expertise.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Ericsson.
Ericsson didn’t post a salary, so this is our estimate from similar listings.
MAJOR INCIDENT MANAGER L1
Wipro
Mid-Level ACC Major Incident Manager
2002 United Services Automobile Asn
Major Incident Manager (L3) Common Services – Major Incident Management
HCL Group
SeniorAdministrator - Critical Incident Management
HCL Group
Track Manager - Critical Incident Management
HCL Group
Sr Administrator (Tools & Automation)
HCL Group