Incident Manager

The Incident Manager at Chubb India leads the end-to-end lifecycle of IT incidents within the Technology Operating Center, taking command of major incident bridge calls and driving technical teams toward resolution. This hands-on role requires rapid prioritization, clear communication with stakeholders, and effective coordination across infrastructure and vendor partners to ensure timely incident resolution. The position focuses on maintaining situational awareness, enforcing structured incident command approaches, and leading post-incident reviews to drive continuous improvement.