Incident Manager

The Incident Manager at Capgemini leads the end-to-end lifecycle of critical IT incidents within the Technology Operations Center, ensuring rapid resolution and clear communication with stakeholders. This hands-on leadership role involves commanding major incident bridge calls, driving technical and vendor teams toward solutions, and maintaining structured incident management practices. The position requires strong decision-making under pressure, effective communication of technical issues to executive audiences, and a focus on continuous improvement through post-incident reviews.