Infoline Agent

The Infoline Agent role involves answering calls from the general public and DSS clients about the Fair Fares NYC program, providing information about the program, and enrolling eligible low-income consumers to receive discounted subway and bus service. The position requires using customer service and content management software to verify demographic information and eligibility, review application packages for completeness, and process inquiries or complaints from clients. The role operates under the direction of call center leadership within the Office of Constituent Services.