Information and Referral Specialist

Information and Referral Specialists serve as the core of the 2-1-1 Texas/United Way HELPLINE, delivering professional information, referrals, and consultation on health and human services to individuals in need. The role involves assessing client needs, making appropriate referrals to social service agencies, and maintaining meticulous documentation of all interactions and advocacy efforts. Specialists also engage in community resource outreach, service coordination, and follow-up with targeted populations to monitor service delivery.