Information Resource Center (IRC) Representative, Advanced

The Information Resource Center (IRC) Representative, Advanced manages the Blue Shield Promise Health Plan's Informational Resource Center, connecting community members to classes and personalized services that foster connections and address social needs. This role provides in-person support to members and consumers, assisting with health plan services, benefit explanations, enrollment assistance, and referrals to social services. The position also involves engaging members in quality events and participating in sponsored activities to keep individuals active, healthy, and informed.