Information Technology - Help Desk Assoc (Infrastructure)

The IT Help Desk Associate I serves as a foundational infrastructure role focused on maintaining servers, networks, and virtualization systems while providing limited Tier 1 user support. This position involves monitoring system stability, reviewing alerts, performing patching and maintenance, and supporting remote site infrastructure to ensure operational continuity. The candidate will assist with root cause analysis, account provisioning, and contribute to the development of standard operating procedures and knowledge base documentation.