Information Technology Intern

The Information Technology Intern supports the Technology/Service Desk team by providing first-level assistance to end users and helping ensure timely resolution of common hardware, software, and access issues. This internship provides hands-on exposure to ticket management, basic troubleshooting, endpoint support, onboarding and offboarding, documentation, and IT projects. The Intern follows established processes, knowledge articles, and checklists; escalates complex issues to senior team members; and maintains a strong customer-service mindset while learning the firm’s technology environment.