Information Technology Manager

The Information Technology Manager leads the Enterprise Applications department within Caterpillar IT, overseeing support metrics, vendor contracts, and a global team responsible for delivering services across a portfolio of 50+ mainframe and business applications. This critical role ensures efficient end-user support by executing core functionality, managing incidents and service tasks, and driving continuous improvement in service delivery. The position involves leading a multi-disciplinary IT organization, developing budgets, and implementing best-in-class service level management practices to meet business demands.