Information Technology Specialist I

The Information Technology Specialist I provides help desk support for computers, email, internet access, applications, printers, copiers, scanning services, phones, and audio/visual equipment. The role involves troubleshooting and problem-solving techniques to maintain computers and peripheral equipment connected to a diverse network. The employee must maintain confidentiality of secured and sensitive information while demonstrating trustworthiness, self-motivation, attention to detail, and strong customer service skills.