Information Technology Support Specialist - Tier 1

The IT Support Specialist - Tier 1 serves as the first point of contact for IT-related issues and requests across the Omaha Zoological Society, providing tier 1 service desk support and resolving routine hardware, software, and network issues. This role requires strong problem-solving skills and a customer-service mindset to maintain a positive experience for guests and staff. The position also assists with the installation and maintenance of zoo networks and peripheral equipment.