Infra Tech Support Practitioner
Accenture Federal Services(10 days ago)
About this role
The Full Stack Cloud Contact Center Engineer specializes in managing and supporting contact center platforms such as Genesys, Cisco UCCX/UCCE, and Avaya. They focus on ensuring high availability, operational efficiency, and leveraging automation and AI frameworks to improve contact center operations.
Required Skills
- Genesys
- Cisco UCCX
- Avaya
- Scripting
- Automation
- AI
- UC
- VoIP
- CRM
- Monitoring
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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