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Infra Tech Support Practitioner at Accenture - ApplyBlast

Infra Tech Support Practitioner

Accenture

4 months ago

3.9 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

An Infrastructure Tech Support Practitioner provides L1–L2 technical support for infrastructure and applications while managing IT asset lifecycle data within tools like ServiceNow. The role involves reconciling asset data, tracking leases and warranties, and maintaining the integrity of Configuration Management Databases (CMDBs). Collaboration is required across configuration management, budgeting, and procurement processes to oversee asset acquisition and retirement.

Responsibilities

Reconcile lifecycle data relating to program assets and tracking systems
Track lease and warranty data to support refresh and end-of-life processes
Investigate and resolve discrepancies to maintain asset data integrity
Manage preparation and distribution of pre-defined and ad-hoc reports
Establish linkage between configuration management and procurement processes

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.