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Infra Tech Support Practitioner at Accenture - ApplyBlast

Infra Tech Support Practitioner

Accenture

3 months ago

3.9 on Glassdoor

Bengaluru

Hybrid

Full Time

Senior

0 applicants

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About this role

A Messaging & Collaboration specialist at Accenture delivers Tier II/III technical support and manages Large Exchange Online and Azure Active Directory environments. The role involves troubleshooting connectivity issues, administering Office 365 services like Exchange and SharePoint, and executing ITIL-supported incident and problem management processes. Professionals in this position act as the primary interface to resolve escalated client tickets and maintain system security across global infrastructure.

Responsibilities

Manage customer Office 365 environment at L3 support level
Address client connectivity and mobility installation issues
Execute incident and problem management with root cause analysis
Maintain health of monitoring tools and security policies
Interact with Microsoft vendors for critical escalation resolutions

Skills

Qualifications

Microsoft CertificationBS in Computer Science

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.