Infrastructure Support Escalation Engineer – Tier 3

The Infrastructure Support Escalation Engineer – Tier 3 serves as a key technical authority within the Collaboration Technology Group, ensuring the availability, stability, and performance of enterprise-grade cloud and data center infrastructure. This high-impact role operates within a global 24x7 environment, driving incident resolution, conducting root cause analysis, and collaborating with design teams to optimize infrastructure implementation. The position requires strong technical expertise in data center networking and virtualization platforms, alongside the ability to engage with stakeholders and provide technical mentorship.