Inside Sales Customer Service Representative

The Outside Remote Customer Service Representative serves as the primary remote point of contact for distributors, contractors, dealers, architects, and end users. This position manages customer inquiries, warranty claims, order status requests, product questions, CAD specifications and drawing reviews, and service issues. The role collects and verifies all relevant information, reviews Frontier ERP records, interprets drawings and specifications, communicates directly with customers, and strives to resolve issues during the initial interaction whenever possible. Issues requiring additional investigation or management approval are escalated to the Customer Service Manager while maintaining proactive communication until resolution is achieved.