Insight Analyst (Professional, BI Specialist (TCF))

Philip Morris International(1 month ago)

Cape Town, South AfricaOnsiteFull TimeMedior$0 - $0Business Intelligence

About this role

An Insights Analyst (BI Specialist) supports the development and implementation of service insights for strategic client accounts within an outsourced contact center environment. The role focuses on delivering practical, quantifiable solutions derived from applied analytics to improve operational performance and efficiency. The analyst translates large datasets into clear, actionable recommendations and supports implementation across cross-functional teams.

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Required Skills

Data Analysis
Statistical Modeling
Predictive Modeling
Data Mining
SQL
Power BI
Tableau
Excel
Dashboarding
Reporting

+6 more

Qualifications

Matric
Six Sigma
Prince 2
Clear Credit Record
Clear Criminal Record

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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