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Insight Manager at Concentrix - ApplyBlast

Insight Manager

Concentrix

2 months ago

3.3 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Insights Manager at Concentrix transforms contact center data into actionable business insights using Power BI, CCaaS platforms, and NICE analytics. The role delivers dashboards, performance reports, forecasting, and strategic recommendations to improve customer experience and operational efficiency.

Responsibilities

Develop and maintain Power BI dashboards and automated reporting solutions
Analyze contact center performance and provide actionable recommendations
Partner with stakeholders to present insights and drive performance improvements

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.