Instructional Designer II (Intermediate level) – P&C Claims Contact Center
USAA(1 month ago)
About this role
Instructional Designer II at USAA partners with business leaders and Learning Performance Consultants to gather and validate learning requirements and develop curriculum for Claims Contact Center Representatives (Auto and Property). The role focuses on designing and developing facilitator-led and online learning to improve employee performance and measuring learning effectiveness. This position supports continuous improvement of learning solutions in alignment with business goals.
Required Skills
- Instructional Design
- Curriculum Design
- eLearning Authoring
- Articulate Storyline
- Adobe Suite
- Project Management
- Learning Management
- Assessment Design
- Stakeholder Collaboration
- Agile
Qualifications
- Bachelor's Degree
About USAA
usaajobs.comAt USAA, we know the best way to serve our members is by building the best team. Learn more about careers at USAA and view available jobs here.
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