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Instruments Support Engineer at Cepheid - ApplyBlast

Instruments Support Engineer

Cepheid

25 days ago

2.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Instruments Support Engineer provides advanced technical support for molecular diagnostics instruments and reagent products, ensuring timely resolution of hardware and assay-related issues to maintain customer satisfaction and patient outcomes. This fully remote role involves troubleshooting complex technical problems, conducting root cause analysis, and collaborating with internal teams to restore system uptime. The position requires a strong foundation in medical device troubleshooting and a commitment to continuous improvement within a global healthcare environment.

Responsibilities

Provide expert technical support for instrument hardware, software, and system connectivity
Investigate and resolve complex customer issues using structured root cause analysis
Conduct advanced data analysis and systematic troubleshooting across instrument functionality