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Insurance Consumer Analyst II at North Carolina Department of Transportation - Rail Division - ApplyBlast

Insurance Consumer Analyst II

North Carolina Department of Transportation - Rail Division

4 months ago

Wake County, NC

Hybrid

Full Time

Senior

0 applicants

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About this role

The Insurance Consumer Analyst II investigates complex property and casualty insurance complaints to ensure compliance with North Carolina laws and regulations. This role acts as a regulatory liaison, independently managing caseloads by reviewing policy language, statutes, and administrative codes to issue determinations. Analysts also monitor broader industry trends and systemic violations to promote fair and stable insurance markets.

Responsibilities

Investigate and resolve complex property and casualty insurance consumer complaints
Review policy language and regulatory guidance to ensure legal compliance
Communicate findings and determinations with consumers, insurers, and legal teams
Identify recurring violations and systemic concerns within the insurance industry
Participate in special projects and coordinate with enforcement and market conduct units