Insurance Follow-Up Representative

Clinical Careers Page(2 months ago)

Allentown, PAOnsiteFull TimeMedior$71,497 - $96,938 (estimated)Patient Accounting

About this role

The role is part of the Patient Accounting team at Lehigh Valley Health Network focused on reviewing and managing open accounts receivable to resolve underpayments and denials. The position involves documenting follow-up activities, conducting root cause analysis of denials, and preparing reports for provider representatives and senior leadership. The role supports corrective action recommendations and collaborates with leadership to track trends and escalate issues requiring contract or system changes.

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Required Skills

Accounts Receivable
Denial Analysis
Insurance Contracts
Billing
Collections
Excel
Communication
Analytical Skills
Adjustments
Documentation

Qualifications

High School Diploma/GED
Associate’s Degree in Health Care Science or Business (Preferred)
CPAT - Certified Patient Accounting Technician (Preferred)
Revenue Cycle Education Training (Completion within 3 months of hire)

About Clinical Careers Page

lvhn.org

Lehigh Valley Health Network (LVHN) is a not‑for‑profit, integrated medical organization that provides comprehensive health care services to the Lehigh Valley and surrounding regions. LVHN operates hospitals, outpatient and urgent care centers, primary care and specialty practices, and offers advanced programs in areas such as cardiology, oncology, and behavioral health, alongside telehealth and rehabilitation services. The system combines clinical care with research, medical education, and community health initiatives to improve population health across its service area. Patients and partners rely on LVHN for coordinated, patient‑centered care and regional clinical expertise.

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