Intake Coordinator I

Transcarent(21 days ago)

HybridFull TimeJunior$40,000 - $40,000Healthcare Operations

About this role

The Intake Coordinator at Accolade (part of Transcarent) serves as a concierge-style liaison for current and prospective members, helping them understand available services and supporting a positive member experience. The role connects members with appropriate clinical and internal resources while supporting member registration and referral intake. This position reports to the Supervisor, Intake and operates in a high-volume customer-facing environment.

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Required Skills

Call Handling
Customer Service
Medical Triage
Referral Coordination
Member Registration
Account Activation
Password Resets
Data Entry
Case Routing
Outbound Calling

+11 more

About Transcarent

transcarent.com

Transcarent is a consumer‑facing digital health platform that provides a single, connected experience for navigation, virtual care, pharmacy and specialty services. It coordinates end‑to‑end care — from WayFinding™ and pharmacy care to surgery, weight and cancer care — and integrates second‑opinion and care‑navigation tools like 2nd.MD and Just Ask Transcarent™. The company partners with employers, health plans, consultants, government entities and labor unions to deliver benefits and care coordination that simplify access, lower costs, and improve outcomes. Members engage via digital channels and the Transcarent Experience Store to find, schedule and manage their care.