Intake Coordinator II

Transcarent(21 days ago)

HybridFull TimeJunior$44,000 - $44,000Member Services

About this role

The Intake Coordinator supports members seeking surgical care and other benefits by serving as an initial point of contact and liaison between members and 2nd.MD. The role focuses on delivering a high-quality, concierge-style member experience in a fast-paced intake environment while supporting a rapidly growing member base.

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Required Skills

Call Handling
Customer Service
Medical Triage
Member Support
Benefits Education
Case Assignment
Data Entry
Account Activation
Password Resets
Eligibility Verification

+8 more

Qualifications

Certified Medical Assistant

About Transcarent

transcarent.com

Transcarent is a consumer‑facing digital health platform that provides a single, connected experience for navigation, virtual care, pharmacy and specialty services. It coordinates end‑to‑end care — from WayFinding™ and pharmacy care to surgery, weight and cancer care — and integrates second‑opinion and care‑navigation tools like 2nd.MD and Just Ask Transcarent™. The company partners with employers, health plans, consultants, government entities and labor unions to deliver benefits and care coordination that simplify access, lower costs, and improve outcomes. Members engage via digital channels and the Transcarent Experience Store to find, schedule and manage their care.