Intake Specialist 1

The Intake Specialist 1 serves as the primary front desk operator and first point of contact for veterans, visitors, and callers at the Veterans Service Commission. This role handles incoming calls, greets walk-ins, creates help desk tickets, processes routine information changes, and provides administrative support such as mail processing and event check-in. The position requires strong communication skills, proficiency with basic computer applications, and the ability to manage sensitive information with discretion.