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Intake Specialist at Johnson Law Group - ApplyBlast

Intake Specialist

Johnson Law Group

5 months ago

3.8 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

An experienced client-focused Intake Specialist to join our Houston office and support our Personal Injury department. This role is critical to our client experience and conversion success.

Responsibilities

Serve as the first point of contact for potential clients calling in.
Conduct thorough screening of personal injury inquiries to assess case criteria and firm fit.
Communicate with empathy, professionalism, and urgency, representing the firm’s values at all times.
Convert qualified leads into signed clients through effective questioning, rapport-building, and clear explanation of next steps.
Maintain high conversion rates in alignment with departmental goals.

Skills

Qualifications

Strong customer service experience in a high call volume environmentProven high conversion rates in a similar intake or call center roleStrong communication skills with the ability to de-escalate, empathize, and build quick rapportAbility to work independentlyHigh attention to detail and strong data-entry accuracy

About Johnson Law Group

johnsonlawgroup.com

Headquarters

Houston, Texas, United States

Company Size

51-200 employees

Founded

1991

View Profile

Johnson Law Group is a personal injury law firm headquartered in Houston, TX, with offices across the US (including Illinois, New York, Tennessee, Ohio, and Washington) and in the UK. Founded in 1996, the firm's award-winning attorneys represent clients in a wide range of matters including car accidents, truck accidents, medical malpractice, wrongful death, slip and falls, nursing home abuse, and mass tort/product liability cases. The firm operates on a no-win, no-fee basis and has recovered over $2 billion for more than 80,000 clients.