Intake Specialist

LifeWorks of Austin, TX is seeking an Intake Specialist to join the Centralized Intake team, delivering excellent customer service and managing client intakes and program enrollments both in-person and over the phone. The role involves providing accurate information and resource referrals, applying crisis call management techniques, and coordinating with clients and service providers to verify insurance coverage and schedule appointments. This position requires maintaining confidential client files, entering data into agency databases, and utilizing trauma-informed communication to build rapport with diverse client populations.