Intake Specialist

The Intake Specialist serves as the primary point of contact for potential claimants in a call center environment, determining the validity of legal claims and guiding individuals through the representation process. This role requires handling a high volume of inbound calls with empathy and patience, particularly when interacting with individuals who may be distressed or have traumatic histories. The position focuses on answering questions, explaining necessary documentation, and assessing whether signing a legal retainer is appropriate for the caller.