Integration Specialist - AI

Podium(1 month ago)

HybridFull TimeMedior$116,622 - $155,506 (estimated)Customer Success

About this role

The Integration Specialist - AI coordinates the setup of direct integrations between Podium and client systems, playing a key role in ensuring clients are set up for long-term success and scalability. The role supports strategic clients and Account Managers, acting as an integrations expert across the company and communicating technical details to both technical and non-technical audiences. This position contributes to improving integrations and automations while maintaining high-quality client documentation.

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Required Skills

Integration
Project Scoping
API Configuration
Webhooks
FTP
Troubleshooting
Documentation
Client Communication
Queue Management
Technical Explanation

+2 more

About Podium

podium.com

Podium is an AI-powered lead generation and customer interaction platform that helps local and multi-location businesses capture, qualify, and convert more leads through conversational messaging and automation. It centralizes customer communications (text, webchat, and a unified inbox), automates follow‑ups and lead routing, and includes tools for managing reviews and payments. Companies use Podium to speed responses, improve local reputation, and drive higher conversion and revenue from inbound leads.