Intelligence Management Specialist - Network/System Admin

About this role

Responsibilities

• Support network service management including user support, performance management, account management, security management, and fault management.
• Administer network assets and ensure connectivity through network management toolsets and administrative functions.
• Liaise with Enterprise Service Desk (ESD) and enterprise service center (ESC) to resolve user and network issues and maintain site domain integrity.
• Administer help desk support of IT systems, provide first-level contact with customers, and track and route trouble tickets.
• Provide support to all units, ensure systems management environment functions effectively, and deploy software on local base network including baseline images.