Interactive Member Service Officer

The Interactive Member Service Officer delivers exceptional member service across in-branch, virtual, phone, and online channels while managing the full lifecycle of deposit and consumer loan accounts. This role ensures regulatory compliance, operational accuracy, and a seamless member experience by leveraging deep expertise in Credit Union 1 products and digital platforms. The position also involves mentoring new hires, acting as a subject matter expert for new systems, and driving digital adoption to support team development and branch operations.