Intermediate Desktop & System Support Technician

The Intermediate Desktop & System Support Technician monitors and resolves complex hardware and software issues within a multi-protocol environment, serving as the primary interface for vendor support and internal escalation. This role involves providing LAN server support, managing desktop and network equipment, and administering local systems such as phone and MRP/ERP applications. The position requires troubleshooting office desktop problems, maintaining software and hardware inventories, and ensuring compliance with IT standards and licensing procedures.