Intermediate Implementation Specialist

Global Relay(1 month ago)

HybridFull TimeJunior$43,920 - $51,240Implementation

About this role

The Implementation Specialist at Global Relay joins the Implementation team to onboard and configure customers onto the company’s cloud compliance product suite. The role focuses on delivering a seamless customer onboarding experience, coordinating with internal teams to resolve technical issues, and supporting pre-sales activities as needed. This position emphasizes professional growth, collaboration, and customer-facing communication in a regulated enterprise environment.

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Required Skills

SaaS Implementation
Onboarding
Technical Troubleshooting
Customer Service
Communication
Organization
Teamwork
Pre-Sales
Issue Escalation
Configuration

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About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.