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Intern, Service Desk Analyst at Encova Insurance - ApplyBlast

Intern, Service Desk Analyst

Encova Insurance

23 days ago

3.8 on Glassdoor

Columbus, Ohio, United States

Hybrid

Internship

Intern

0 applicants

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About this role

Encova Insurance is seeking a full-time summer intern to join the Service Desk Analyst team in Columbus, Ohio, or Charleston, West Virginia. This role provides exposure to the Infrastructure and Operations Department, offering hands-on experience with IT support, troubleshooting, and various administrative functions. The intern will assist with hardware and software installation, incident triage, and user support while contributing to real-world IT projects.

Responsibilities

Respond to incoming user phone calls and walk-up requests
Troubleshoot technology issues to resolution or escalate in accordance with defined procedures
Document user interactions, actions taken, and resolutions within the ticketing management system

Skills

About Encova Insurance

encova.com

Headquarters

Columbus, Ohio, United States

Company Size

1001-5000 employees

View Profile

Encova Insurance is a mutual insurance group offering comprehensive insurance solutions for individuals and businesses. Their product portfolio includes personal insurance (auto, property, umbrella, recreational vehicles, identity theft) as well as commercial insurance (commercial package, commercial umbrella, workers' compensation, and specialty business coverage). With decades of industry experience, Encova focuses on tailoring policies to meet the unique needs of their agents and policyholders.