Internal Communications Specialist (Incident Communications)

The Incident Communications Manager serves as the central communications authority for high-impact incidents, acting as the liaison between business stakeholders and ETS to ensure timely and consistent information delivery. The role governs the incident communications approach, including message content, timing, and delivery channels, while managing the end-to-end incident communications lifecycle. Responsibilities include developing critical incident processes, creating executive-ready reporting, and driving continuous improvement in communication maturity.