International E-Commerce Operations Manager

About this role

Responsibilities

• Lead and develop a team of three eCommerce operators, setting clear performance expectations and fostering a culture of accuracy, ownership, and continuous improvement
• Own end-to-end site operations across seven international Topps.com storefronts, including product listing creation, PLP management, storefront merchandising, and promotional execution
• Serve as escalation for site issues, outages, launch problems, and marketing coordination, ensuring fast triage and clear communication to stakeholders
• Partner closely with the US eCommerce Growth Operations Manager to align on SOPs and operating standards, maintaining global consistency while adapting for international market needs, consumer behaviour, and regional regulations
• Audit and maintain listing quality across all markets, ensuring product data accuracy, taxonomy consistency, and content standards are upheld