Internet Complaints Team Member

Based in Melbourne, this role involves managing complex customer complaints from start to finish, ensuring fair outcomes while maintaining clear communication with customers and external stakeholders like the Telecommunications Industry Ombudsman. The position requires resolving cases within a 15-business-day timeframe, identifying root causes to improve business processes, and collaborating within a supportive, tight-knit team. The role operates on a Monday to Saturday shift pattern with flexible working options and comprehensive benefits.