Intuit Product Expert, Northern Kentucky University

Education at Work(26 days ago)

Highland Heights, KYOnsitePart TimeJunior$37,561 - $53,572 (estimated)Customer Service

About this role

Intuit Product Experts at Education at Work support TurboTax users during the tax season, representing Intuit while employed by E@W. The role centers on guiding customers through the TurboTax experience and answering questions to ensure a smooth filing process. Students gain paid, real-world experience in customer service and tech support while receiving training, coaching, and potential tuition assistance. This is a seasonal position specifically aligned with the January–April tax season.

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Required Skills

Customer Service
Phone Support
Troubleshooting
Problem Solving
Tax Guidance
Empathetic Communication
Active Listening
Time Management
Stress Management
Product Knowledge

+7 more

Qualifications

High School Diploma
Currently Enrolled In College Or University
Must Be 18 Years Or Older

About Education at Work

educationatwork.org

Education At Work is a nonprofit organization focused on bridging education and employment to build brighter futures. They partner with employers, schools, and community groups to design work-integrated learning, apprenticeships, and career pathways that help learners gain in-demand skills and real-world experience. By aligning training with labor-market needs and supporting job placement for underserved populations, they aim to expand equitable access to quality careers.