Investigations Lead

M-KOPA(1 month ago)

Nairobi, KenyaOnsiteContractManager$76,021 - $103,352 (estimated)Mobility

About this role

The Investigations Lead at M-KOPA is responsible for managing incident and accident investigations related to mobility products, including collaborating with law enforcement and legal authorities. This field-based role includes handling asset recovery from fraudulent customers, facilitating response to battery thermal incidents, and maintaining detailed records of investigations. The position requires strong communication skills, experience in fire incident response, and proficiency in Excel and corporate communication tools, with bilingual proficiency in Swahili and English preferred.

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Required Skills

Investigation Management
Incident Resolution
Police Liaison
Legal Coordination
Asset Recovery
Efficient Communication
Stakeholder Interaction
Regulatory Compliance
Detailed Record Keeping
Procedure Improvement

+12 more

Qualifications

Certification in a fraud-related discipline (e.g., Certified Fraud Examiner - CFE)

About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.