Investigations Officer

M-KOPA(1 month ago)

Nairobi, KenyaOnsiteContractMedior$56,502 - $78,279 (estimated)Mobility

About this role

An Investigations Officer at M-KOPA is responsible for conducting field investigations related to incidents and accidents involving mobility products, working closely with law enforcement and legal authorities. The role includes managing post-incident processes, recovering assets from unreachable or suspected fraudulent customers, and maintaining meticulous records of incidents and communications. The officer will also collaborate with the Customer Performance team to improve investigative procedures and support loan collections. Proficiency in both English and Swahili is required, along with experience in fire incident response and liaison with law enforcement.

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Required Skills

Incident Investigation
Stakeholder Communication
Asset Recovery
Police Liaison
Field Presence
Case Management
Record Keeping
Traffic Law Understanding
Fraud Detection
Interpersonal Skills

+4 more

Qualifications

Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE)

About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.