Wipro
This role focuses on ensuring call quality, technical accuracy, and compliance across ISP repair voice interactions within the telecom domain. The position involves monitoring and auditing voice calls, evaluating troubleshooting logic, and identifying systemic defects to improve MTTR and CSAT. The ideal candidate will have 2-4 years of overall experience with specific expertise in ISP repair and troubleshooting.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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