IT Analyst (3O)

The IT Analyst provides first- and second-level technical support to end users, ensuring the continuity of business operations by troubleshooting and resolving issues impacting IT infrastructure, systems, and applications. The role involves installing, configuring, and monitoring IT systems in compliance with company policies, security standards, and aviation regulatory requirements. This position requires maintaining effective relationships with business users and internal IT teams while supporting incident management processes aligned with ITIL practices.