IT Analyst II – Desktop

The IT Analyst II – Desktop provides day-to-day consultation, training, and troubleshooting for hardware, software, and computer systems to technical staff and end users. This role involves performing onsite analysis and resolution of complex desktop problems, managing endpoint installations and security policies, and collaborating with network administrators to ensure efficient desktop operations. The position also includes handling moves, adds, and changes requests, maintaining equipment inventory, and preparing performance reports.